How long will it take to receive my order?

Standard international shipping is free and usually takes 10–16 business days. We also offer express worldwide shipping, which delivers in 5–8 business days.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. We offer free standard shipping worldwide, which typically takes 10–16 business days. Express shipping is also available for an additional fee and delivers in 5–8 business days, depending on your location.

I never got my order, what should I do?

We’re sorry to hear that! First, please check your tracking information on our Tracking page. If the status is unclear or your order seems delayed, contact us immediately via WhatsApp: +380 95 466 9482. We’ll investigate the issue and ensure you get your order or a suitable solution.

What is your return policy?

We offer a 14-day return and exchange policy for all unworn items in original packaging. If you’re not completely satisfied with your purchase, you can return or exchange it hassle-free. For full details, please check our Return & Exchange Policy here.

Can I exchange an item?

You can exchange your item for another of the same value or a higher-priced item by paying the difference. See our detailed exchange policy here.

Do your watches come with a warranty?

Yes, all our watches come with an international warranty and a 24-month warranty card from the date of purchase.

What does the warranty cover?

Our warranty covers manufacturing defects such as issues with the movement, dial, or water resistance (if applicable). It does not cover accidental damage, wear and tear, or unauthorized repairs.

How can I get warranty service?

If your watch needs warranty service, please contact us via WhatsApp: +380 95 466 9482. Provide your order number, a brief description of the issue, and a photo or video if possible. We’ll guide you through the next steps and assist with the warranty process.

Do you have a warranty policy?

Yes, we have a clear warranty policy that outlines what is covered, the duration of coverage, and how to request service. You can view the full details on our Warranty Policy page.