Privacy policy

1. General Provisions
This Privacy Policy explains how Flagman Watch ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from flagmanwatch.com. We are committed to keeping your information confidential and secure. This Policy sets out what data we collect, how it is used and what rights you have in relation to your personal information.

2. Personal information we collect
When you visit the website, we automatically collect certain device data including:
- Web browser type, IP address, time zone.
- Information about cookies installed on your device.
- Data about pages viewed, products, referral sources (search engines, referral sites).
- Information about your interaction with the site.

We call this automatically collected information "Device Information". It is collected using:
- Cookies - small files stored on your device.
- Log files - records of website activity, including IP addresses, ISPs and timestamps.
- Web beacons, tags, and pixels - electronic files that track user behavior.

When you make a purchase or attempt to do so, we collect:
- Name, email address, phone number.
- Billing and shipping address.
- Payment information (such as credit card number).

This information is called "Order Information." Together with the Device Information, they make up "Personal Information".

3. How do we use your Personal Information?
We use Order Information to:
- Placement and fulfillment of orders (payment processing, shipping, sending receipts).
- Contacting you about orders.
- Checking orders for fraud and risk.
- Sending marketing communications (if you have consented).

We use Device Information to:
- Analyzing and optimizing site performance.
- Identify potential threats and fraud.
- Evaluating the effectiveness of marketing and advertising campaigns.

4. Transferring personal information to third parties
We do not sell your personal information, but we may share it with the following categories of third parties:
- Payment processors and logistics companies - to process orders and deliveries.
- Affiliate services - such as Shopify (hosting an online store) and Google Analytics (analyzing user activity). Read more: You can review the Shopify Privacy Policy and the Google Privacy Policy.
- EU Withdrawal Button service - to comply with EU Directive 2023/2673, we use a third-party application called Revoq (EU Withdrawal Button), operated by Jonas Busch (Einzelunternehmer), to process withdrawal requests submitted through the "Withdraw contract" button on our website. When you submit a withdrawal request, we process your name, email address and order number. This information is used exclusively to receive and process your withdrawal request, validate it against your order, and send you the legally required confirmation email. For this processing, Revoq acts as our data processor under Article 28 GDPR, governed by a Data Processing Agreement (DPA). Revoq's primary data infrastructure is located entirely within the EU (Germany and the Netherlands). Confirmation emails may be processed via a sub-processor based in the US, certified under the EU-US Data Privacy Framework, with appropriate safeguards in place (Standard Contractual Clauses). Revoq does not collect withdrawal reasons or any additional tracking data beyond what is strictly necessary for processing your request. For more information, you can review Revoq's privacy policy at consumer-withdrawal.eu/privacy.
- To government agencies - if required by law (e.g., in court inquiries).

5. Do Not Track policy
Some browsers support the Do Not Track (DNT) feature. Please note that we do not change our data collection methods when we receive a DNT signal.

6. Your Rights
If you reside in the European Union, you have the following rights:
- Access to your data and the ability to change it.
- To request the deletion of personal information (unless its retention is required by law).
- Disabling marketing mailings.
- Request to transfer your data to another service.
- To exercise these rights, please contact us at the contact details below.

7. Data storage
We store order information for as long as necessary to fulfill orders, maintain records and comply with legal requirements. We retain withdrawal request data processed via Revoq for as long as necessary to comply with our legal obligations and for internal record-keeping and audit purposes. You can request the deletion of your data.

8. Changes to the privacy policy
We may make changes to this policy, for example, when we update our data collection practices or in response to changes in legislation. All updates will be posted on this page.

9. Minors
Our website is not directed to anyone under the age of 18, and we do not knowingly collect their personal data.

10. Contact Information
If you have any questions about the Privacy Policy or wish to exercise your rights, please contact us:

Contact Person: Vitalii Sock – Customer Support Manager
Phone: + 380 68 099 1540
WhatsApp: + 380 68 099 1540
Vitalii is available to assist you Monday through Friday, 9:00 AM – 6:00 PM (Kyiv time, GMT+3).

You can also contact us directly via our contact page or email us at: info@flagmanwatch.com